If anyone ever decides to read this blog on anything resembling a regular basis, they will find that I am frequently VERY excited about things that seem very minor to everybody else. I live in the details.
That being said, I think I am guilty of selling a lot of people/businesses short by perpetually expecting poor customer service. But as we all know, when we have low expectations, we are more often pleasantly surprised!
I have never been "good" at complaining about my purchases - I sort of figure that if it breaks, I broke it; or if it's not as good as I expected, then I'm the sucker who bought it, nobody twisted my arm...but lately I've been getting better at standing up for myself and my poor almost-melted credit cards. (What this really says is that I'm getting meaner and more ornery with age.)
A few weeks ago I got out our Prince Lionheart Slumber Bear. I had bought it for A, and though he didn't get very attached to it, I figured I would try again with little G. Alas, the poor bear was dead...I changed the batteries and everything, but not a spark. I wrote to Prince Lionheart explaining the situation, not really expecting to hear anything except that I could always buy another sound box for it...
Today I received an email from Prince Lionheart though, and here's what my new friend Denise wrote:
"Hi Karen,
Thank you for taking the time to contact us. I’m sorry to hear about your experience with the sound box. If you can please reply to this email with your mailing information I would be more than happy to replace the sound box for you.
Thank you for choosing Prince Lionheart!
We wish you and yours the very best,
Denise"
I am waiting to hear whether or not they can ship the sound box to us here in Korea...but regardless of shipping issues, I am impressed and grateful. Yay Prince Lionheart!
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